الاستبدال والاسترجاع

Welcome to the outlet660 store and boutique for international brands. We take pride in serving our customers in the Kingdom of Saudi Arabia and aim to provide a shopping experience characterized by ease and quality. For this reason, we offer you the return, exchange, and order policy that aims to ensure your satisfaction and comfort: - Personal order products, as the store operates on an affiliate marketing system, where orders are provided privately for each customer after confirming their order. Please note that these products are non-exchangeable and non-refundable at all, so please ensure the size and specifications of the products before placing an order to avoid embarrassment (ask about the size guide for your order or the color of the piece and everything related to it, and you will be responded to during working hours via WhatsApp). - Immediate delivery products, which are products already available on the outlet660 website and shipped directly from our warehouses. Here is the exchange and return policy for them: Exchange policy (for immediate delivery orders only): You have the right to exchange immediate delivery products if there is any quality issue or manufacturing defect within no more than 1 day from the date of receiving the order. The customer bears the shipping costs for the exchange process if there are defects or errors in the product. The product must be in its original condition and unused, and all original packaging, documents, and accessories must be attached. We are here to assist you with the exchange process, so if you have any inquiries or guidance, please contact our customer service team on WhatsApp. Return policy (for immediate delivery orders only): You have the right to request a return of immediate delivery products if they are defective or damaged within no more than 1 day from the date of receiving the order. The product must be in its original condition and unused, with all original packaging, documents, and accessories. The customer bears the shipping costs for the return process. Once we receive the returned product and verify its condition, we will process the return request and refund the paid amount via the original payment method within no more than 21 days from the date we receive the return. Shipping delays and customs: In case of a delay in order delivery due to shipping or customs issues, we work diligently to resolve this delay quickly. Therefore, we often do not refund any amount in case of delay, but we will deliver the order as soon as it reaches us. Such cases are very rare and beyond our control. Order unavailability: If it turns out that the order is unavailable or cannot be fulfilled for any reason, we will refund the paid amount within 4 to 6 working days. Luxury brand invoices: We provide invoices for any order that includes products from luxury brands such as Dior, LV, Gucci, Burberry, Valentino, Tiffany, and Dolce & Gabbana. We would like to draw your attention to the fact that there may be exceptions regarding the availability of dust bags or store bags for some brands. It is preferable to inquire about invoices before placing the order if this matters to you.